I mailed my payment before the deadline, but you did not receive the payment in time. Why do I have to pay the fee since it was not my fault?

It is your responsibility for getting the payment to our office on time. We cannot control or anticipate mailing delays. We offer auto draft, payment in the office, an after hours dropbox and online bill pay (coming soon). If the cutoff deadline is soon, we do not recommend mailing the payment. Additionally, we do not waive the late fee or cutoff fee due to Postal Service delays.