Late Fees and Optional Commercial Disconnects

Late Fees:

Governor Roy Cooper issued Executive Order 124 that stated that late fees could no longer be charged for certain utilities after 3/31 for residential customers. The TWSA Board went a step further and extended that same action to commercial customers as well so that they would also not be charged late fees. Language adopted for the approved budget reads as follows:

“Due to the COVID-19 Pandemic and Executive Order 124 issued by Governor Roy Cooper on March 31, 2020, all late fees associated with non-payment charged after March 31, 2020 will be waived for all customer classes for the duration of the aforementioned Executive Order 124.”

An additional step was taken by the Board to help with businesses that are closed that may want to temporarily have their services disconnected to avoid paying for services they currently don’t need. The allocation policy was amended to state:

“In response to the public health emergency posed by COVID-19, effective at midnight on Thursday, April 9, 2020, the Tuckaseigee Water and Sewer Authority Board of Directors temporarily suspends Article III Section 3.01(b) Disconnection at the Request of Customer, of the Water & Sewer Allocation Policy. This will be effective during the State of Emergency (SOE) declared by the Jackson County Board of Commissioners. At the request of any commercial customer who chooses to temporarily disconnect water or sewer service, the TWSA Board of Directors waives collection of the “monthly minimum usage charge” and the associated fees to reconnect service.

The temporary suspension of Article III Section 3.01(b) Disconnection at the Request of Customer, of the Water & Sewer Allocation Policy shall continue until 60 days following the end of the declared State of Emergency by the Jackson County Board of Commissioners, unless sooner modified or revoked by the Tuckaseigee Water and Sewer Authority Board of Directors.”

Please feel free to reach out to us with any questions!

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