My service was disconnected but I never received a bill in the mail. How is this fair?

Not receiving a bill or mail is not justification for non-payment. If you do not receive a bill in the mail, it is your responsibility to call and let us know. You might also check with the local Post Office to see if there is an issue with your mailing address. When you contact us, we can provide a duplicate bill and inform you of any amounts due.