Frequently Asked Questions - Billing

Yes. The late fee is $10 or 5%, whichever is higher.

This fee is approved by the Board annually and is assessed to offset operating costs associated with non-payment, including administrative costs. The reconnect fee is $75

Not receiving a bill or mail is not justification for non-payment. If you do not receive a bill in the mail, it is your responsibility to call and let us know. You might also check with the local Post Office to see if there is an issue with your mailing address. When you contact us, we can provide a duplicate bill and inform you of any amounts due. 

It is your responsibility for getting the payment to our office on time. We cannot control or anticipate mailing delays. We offer auto draft, payment in the office, an after hours dropbox and online bill pay (coming soon). If the cutoff deadline is soon, we do not recommend mailing the payment. Additionally, we do not waive the late fee or cutoff fee due to Postal Service delays. 

Yes. You can either pay your past due  balance or enter into a payment agreement to avoid disconnection. Payment agreements are allowed once in a 12 month period. 

Bills can be paid at our office located at:

1246 West Main Street
Sylva, NC 28779