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Annual Performance Reports
Description Documents Online Forms Categories Last Updated
2019 Annual Overflow Report
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Annual Performance Reports Wednesday, July 1, 2020 at 1:43 PM
2020 Annual Overflow Report
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Annual Performance Reports Friday, March 12, 2021 at 1:48 PM
Applications and Forms
Description Documents Online Forms Categories Last Updated
TWSA Availability Locate Form

Once you have completed the attached form, please email it to Renee' Moore at rmoore@twsanc.us

If you have any questions please call 828-586-5189 ext. 208

Applications and Forms Tuesday, October 4, 2022 at 11:13 AM
TWSA Bank Draft Authorization Form
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Applications and Forms Monday, October 3, 2022 at 1:42 PM
TWSA Change of Use Form

Once you have completed the attached form, please email it to Renee' Moore at rmoore@twsanc.us

If you have any questions please call 828-586-5189 ext. 208

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Applications and Forms Tuesday, October 4, 2022 at 11:14 AM
TWSA Discontinuance of Service Applications and Forms Monday, October 3, 2022 at 1:43 PM
TWSA Name/Billing Address Change Form Applications and Forms Monday, October 3, 2022 at 1:45 PM
Applying for Service
Description Documents Online Forms Categories Last Updated
COWAN VALLEY ONLY - APPLICATION FOR SERVICE Applying for Service Friday, January 27, 2023 at 10:29 AM
TWSA Water & Sewer Application for Service

Once you have completed the application for service, please email it to Jamie Cunningham at jcunningham@twsanc.us

If you have any questions please call 828-586-5189 ext.201

Applying for Service Tuesday, October 4, 2022 at 10:58 AM
Budget Information
Description Documents Online Forms Categories Last Updated
Budget Information
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Budget Information Friday, April 21, 2023 at 3:08 PM
Documents
Description Documents Online Forms Categories Last Updated
Cross Connection Thermal Expansion Statement Documents Wednesday, July 1, 2020 at 1:43 PM
Water Shortage Response Plan
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Documents Wednesday, July 1, 2020 at 1:43 PM
Policies
Description Documents Online Forms Categories Last Updated
Alternate Payment Methods
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Policies Tuesday, October 11, 2022 at 11:25 AM
Billing and Payment Policy
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Policies Thursday, October 6, 2022 at 8:24 AM
Cashiers Sewer Allocation Transfer Policy Policies Wednesday, October 5, 2022 at 4:59 PM
Cross Connection Ordinance
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Policies Tuesday, October 11, 2022 at 9:58 AM
Customer Complaints Policy
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Policies Thursday, October 6, 2022 at 8:25 AM
Customer Deposit Policy
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Policies Tuesday, October 11, 2022 at 10:12 AM
Customer Discrimination Policy
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Policies Tuesday, October 11, 2022 at 10:17 AM
Discontinuance of Service Policy
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Policies Thursday, October 6, 2022 at 8:32 AM
Economic Development and Community Outreach Fund Policy Policies Thursday, October 6, 2022 at 8:45 AM
Ethics Policy
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Ethics Policy (203.14 KB)
Policies Thursday, October 6, 2022 at 8:52 AM
Fire Protection Service Policy
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Policies Thursday, October 6, 2022 at 2:02 PM
Fire Protection Service Policy Fire Hydrant Use Policies Thursday, October 6, 2022 at 1:28 PM
Multi-Unit Individual Meter Policy-Existing Units Policies Thursday, October 6, 2022 at 2:13 PM
Multi-Unit Individual Meter Policy-New Units Policies Thursday, October 6, 2022 at 2:10 PM
Multiple Connections on One Meter Policy Policies Tuesday, October 11, 2022 at 10:30 AM
Non-Residential Property Water Sewer Allocation - Excess Demand Policy Policies Friday, October 7, 2022 at 9:05 AM
Personnel Policy
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Personnel Policy (423.72 KB)
Policies Friday, October 7, 2022 at 9:28 AM
Sewer Use Ordinance
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Sewer Use Ordinance (270.77 KB)
Policies Friday, October 7, 2022 at 4:59 PM
Technology Policy
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Technology Policy (131.77 KB)
Policies Tuesday, October 11, 2022 at 9:34 AM
Water Sewer Allocation Policy
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Policies Tuesday, October 11, 2022 at 9:47 AM
System Development Fees(SDF)
Description Documents Online Forms Categories Last Updated
NC Session Law 2017-138
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System Development Fees(SDF) Wednesday, July 1, 2020 at 1:43 PM
SDF Public Comment Form
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System Development Fees(SDF) Wednesday, July 1, 2020 at 1:43 PM
SDF Tables (Northern & Southern)

Table :1 instantaneous peak demands for SDF determination FY 20-21

System Development Fees(SDF) Friday, July 10, 2020 at 8:18 AM
System Development Fee Narrative System Development Fees(SDF) Wednesday, July 1, 2020 at 1:43 PM
TWSA System Development Fee Study System Development Fees(SDF) Wednesday, July 1, 2020 at 1:43 PM
Water Quality Reports
Description Documents Online Forms Categories Last Updated
2011 Water Quality Report
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Water Quality Reports Wednesday, July 1, 2020 at 1:43 PM
2011 Water Quality Report
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Water Quality Reports Tuesday, April 4, 2023 at 10:14 AM
2012 Water Quality Report
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Water Quality Reports Wednesday, July 1, 2020 at 1:43 PM
2012 Water Quality Report
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Water Quality Reports Tuesday, April 4, 2023 at 10:14 AM
2013 Water Quality Report
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Water Quality Reports Wednesday, July 1, 2020 at 1:43 PM
2013 Water Quality Report
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Water Quality Reports Tuesday, April 4, 2023 at 10:14 AM
2014 Water Quality Report
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Water Quality Reports Tuesday, April 4, 2023 at 10:14 AM
2014 Water Quality Report
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Water Quality Reports Wednesday, July 1, 2020 at 1:43 PM
2015 Water Quality Report
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Water Quality Reports Tuesday, April 4, 2023 at 10:14 AM
2015 Water Quality Report
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Water Quality Reports Wednesday, July 1, 2020 at 1:43 PM
2016 Water Quality Report
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Water Quality Reports Tuesday, April 4, 2023 at 10:14 AM
2016 Water Quality Report
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Water Quality Reports Wednesday, July 1, 2020 at 1:43 PM
2017 Water Quality Report
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Water Quality Reports Tuesday, April 4, 2023 at 10:14 AM
2017 Water Quality Report
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Water Quality Reports Wednesday, July 1, 2020 at 1:43 PM
2018 Water Quality Report
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Water Quality Reports Tuesday, April 4, 2023 at 10:13 AM
2018 Water Quality Report
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Water Quality Reports Wednesday, July 1, 2020 at 1:43 PM
2019 Water Quality Report
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Water Quality Reports Tuesday, April 4, 2023 at 10:13 AM
2019 Water Quality Report
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Water Quality Reports Wednesday, July 1, 2020 at 1:43 PM
2020 Water Quality Report Water Quality Reports Tuesday, April 4, 2023 at 10:13 AM
2021 annual drinking water quality report
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Water Quality Reports Tuesday, April 4, 2023 at 10:13 AM
2022 annual drinking water quality report
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Water Quality Reports Monday, May 15, 2023 at 10:46 AM