Documents & Forms

Annual Performance Reports

2019 Annual Overflow Report

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PDF icon 2019 Annual Overflow Report2.52 MB

2020 Annual Overflow Report

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PDF icon 2020 Annual Overflow Report1.08 MB

Applications and Forms

TWSA Availability Locate Form

Once you have completed the attached form, please email it to Renee' Moore at rmoore@twsanc.us

If you have any questions please call 828-586-5189 ext. 208

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PDF icon TWSA Availability Locate Request Form60.4 KB

TWSA Bank Draft Authorization Form

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PDF icon TWSA Bank Draft Authorization Form275.38 KB

TWSA Change of Use Form

Once you have completed the attached form, please email it to Renee' Moore at rmoore@twsanc.us

If you have any questions please call 828-586-5189 ext. 208

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PDF icon TWSA Change of Use Form94.51 KB

TWSA Discontinuance of Service

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PDF icon TWSA Discontinuance of Service Form48.44 KB

TWSA Name/Billing Address Change Form

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PDF icon TWSA Name/Billing Address Change Form74.77 KB

Applying for Service

COWAN VALLEY ONLY - APPLICATION FOR SERVICE

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PDF icon Cowan Valley Residents ONLY -Water & Sewer Application for Service298.07 KB

TWSA Water & Sewer Application for Service

Once you have completed the application for service, please email it to Jamie Cunningham at jcunningham@twsanc.us

If you have any questions please call 828-586-5189 ext.201

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PDF icon TWSA Water & Sewer Application for Service127.43 KB

Documents

Cross Connection Thermal Expansion Statement

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PDF icon Cross Connection Thermal Expansion Statement49.84 KB

Water Shortage Response Plan

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PDF icon Water Shortage Response Plan43.71 KB

Policies

Alternate Payment Methods

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PDF icon Alternate Payment Methods373.48 KB

Billing and Payment Policy

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PDF icon Billing and Payment Policy559.14 KB

Cashiers Sewer Allocation Transfer Policy

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PDF icon Cashiers Sewer Allocation Transfer Policy127.03 KB

Cross Connection Ordinance

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PDF icon Cross Connection Ordinance1012.56 KB

Customer Complaints Policy

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PDF icon Customer Complaints Policy191.49 KB

Customer Deposit Policy

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PDF icon Customer Deposit Policy133.98 KB

Customer Discrimination Policy

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PDF icon Customer Discrimination Policy94.38 KB

Discontinuance of Service Policy

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PDF icon Discontinuance of Service Policy113.78 KB

Economic Development and Community Outreach Fund Policy

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PDF icon Economic Development and Community Outreach Fund Policy117.36 KB

Ethics Policy

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PDF icon Ethics Policy203.14 KB

Fire Protection Service Policy

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PDF icon Fire Protection Service Policy108.52 KB

Fire Protection Service Policy Fire Hydrant Use

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PDF icon Fire Protection Service - Hydrant Use Policy108.58 KB

Multi-Unit Individual Meter Policy-Existing Units

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PDF icon Multi-Unit Individual Meter Policy for Existing Units108.32 KB

Multi-Unit Individual Meter Policy-New Units

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PDF icon Multi-Unit Individual Meter Policy - New Units107.94 KB

Multiple Connections on One Meter Policy

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PDF icon Multiple Connections on One Meter Policy136.25 KB

Non-Residential Property Water Sewer Allocation - Excess Demand Policy

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PDF icon Non-Residential Property Water Sewer Allocation-Excess Demand Policy126.13 KB

Personnel Policy

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PDF icon Personnel Policy423.72 KB

Sewer Use Ordinance

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PDF icon Sewer Use Ordinance270.77 KB

Technology Policy

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PDF icon Technology Policy131.77 KB

Water Sewer Allocation Policy

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PDF icon Water and Sewer Allocation Policy471.28 KB

System Development Fees(SDF)

SDF Tables (Northern & Southern)

Table :1 instantaneous peak demands for SDF determination FY 20-21

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PDF icon sdf_tables_northern_southern_table_1_instantaneous_peak_demands_for_sdf_determination_fy-20-21.pdf134.92 KB

NC Session Law 2017-138

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PDF icon NC Session Law 2017-1381.05 MB

SDF Public Comment Form

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PDF icon SDF Public Comment Form277.52 KB

System Development Fee Narrative

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PDF icon System Development Fee Narrative2.67 MB

TWSA System Development Fee Study

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PDF icon TWSA System Development Fee Study2.63 MB

Water Quality Reports

2021 annual drinking water quality report

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PDF icon 2021 Water Quality Report194.54 KB

2011 Water Quality Report

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PDF icon 2011 Water Quality Report128.16 KB

2012 Water Quality Report

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PDF icon 2012 Water Quality Report93.63 KB

2013 Water Quality Report

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PDF icon 2013 Water Quality Report322.76 KB

2014 Water Quality Report

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PDF icon 2014 Water Quality Report132.82 KB

2015 Water Quality Report

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PDF icon 2015 Water Quality Report109.37 KB

2016 Water Quality Report

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PDF icon 2016 Water Quality Report105.75 KB

2017 Water Quality Report

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PDF icon 2017 Water Quality Report570.13 KB

2018 Water Quality Report

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PDF icon 2018 Water Quality Report253.81 KB

2019 Water Quality Report

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PDF icon 2019 Water Quality Report567.41 KB