COVID-19 Office Restrictions

Due to the current State of Emergency for our area and concerns with the evolving COVID-19 situation, following recommendations of the Center for Disease Control and Prevention (CDC) all TWSA offices are closed to the public but will remain OPEN. If there are questions or issues, please call our office at (828) 586-5189 and remember that there are multiple ways to pay your bills including:


  • Online bill pay through the customer portal
  • Pay by phone with our toll free number (1-877-885-7968) and our
  • Dropbox services to the left side of our main office building located at 1246 West Main Street, Sylva, NC 28779.

*Note: Cash payments: If you are putting cash in the dropbox and don’t have exact change for your payment, the remaining change will be a credit on your account.


If you currently have disconnected water or sewer service due to an unpaid balance please give us a call as we are temporarily waiving reconnect fees and your service will be reinstated. TWSA is committed to providing quality service and appreciates your understanding.